On occasion, we may get requests for students to change host families, often without good reason. We have found that the majority of requests arise from misunderstandings, so we will first try mediation with our Welfare Team, if this does not resolve the issues then we will arrange a move.
You should be aware that in these circumstances there is a cost of £165 and the student is expected to pay before they are moved because we pay host families before the arrival of the students.
Unlike other schools, we pay our host families upfront for the entire student’s visit on arrival of the student. Therefore, we will not change a student’s host family without a genuinely good reason, so please make sure your clients check all of the details in the students’ host description letters to make sure they feel the family is acceptable. At this stage, we can try to find an alternative host family at no extra charge.